Clarity:

Communicate clearly and make better connections

Clear communications are the key to making human connections - which are the prerequisite for strong, healthy relationships. And strong relationships are the key to accomplishing everything else in life, from staffing that volunteer committee to taking that next step in your career. Specifically, you'll discover:

• Tricks and traps in verbal communication. Take care of them, and take the confusion out of what you'd thought were simple messages (that then got complicated . . .)
• The deceptively difficult art of listening.  Master it, and watch the people in your life open up to you in new ways, deepening personal relationships and opening up new professional opportunities.
• The vital information in nonverbal cues. Don’t let contradictory messages leak out to undermine what you're saying. Get them under control and stop wondering why it's such a struggle to get along with people.
• Better questions. Ask the right kinds, at the right times, and conversations last long into the night or end on a dime - as you choose - and you'll walk away with precisely the information and insights you need, or just having had a deeply satisfying encounter with a friend or a loved one.